SHIPPING & DELIVERY

A Note on Timing: Unlike off-the-rack retailers, Stars and Steps does not ship from a warehouse of finished stock. Every garment is drafted, cut, and sewn to your specific profile. Please account for this craftsmanship timeline when planning for events or weddings.

1. THE TIMELINE

The total delivery time is calculated as: Production Time + Transit Time.

• Production Time: Approximately 4–5 Weeks.

  • This clock begins only after we have received your valid measurement profile.

  • Complex bodies or specific fabric sourcing may add slight delays.

• Transit Time: 3–7 Business Days.

  • Once your garment passes our final quality check, it is dispatched via express courier.

2. SHIPPING COSTS

• Domestic (Australia): Complimentary shipping on all commissions over $300 AUD.

• International: Calculated at checkout based on your region.

  • New Zealand, USA, UK, Europe, and Asia.

3. CUSTOMS, DUTIES & TAXES (International Orders)

For clients ordering outside of Australia: Items are shipped DDU (Delivered Duty Unpaid). Stars and Steps is not responsible for any customs fees, import duties, or local taxes levied by your country’s border control. These fees are the sole responsibility of the recipient.

4. TRACKING YOUR COMMISSION

As soon as your garment leaves the workshop, you will receive an email with a Tracking Number (typically DHL, FedEx, or AusPost Express).

• Please allow 24 hours for the tracking link to activate.

• If you need to change your delivery address after placing an order, please contact info@starsandsteps.com immediately. We cannot change the address once the item has been dispatched.

5. RUSH ORDERS

If you have a strict deadline (e.g., a wedding date), please contact us before placing your order. We can sometimes prioritize production for a "Rush Fee," depending on workshop capacity.

• Note: We do not recommend rushing a first-time commission, as the fitting process requires patience.